RETURNS POLICY
We want you to be completely satisfied. If something isn't right, we'll make it right — quickly and without fuss.
How to Return an Item
Contact Us
Call or email our customer services team within 30 days of receiving your order to request a return authorisation number (RAN).
Pack Your Item
Securely repackage the item in its original packaging where possible. Include your order number and RAN on the outside of the parcel.
Arrange Collection
For large or pallet items we will arrange a collection. For smaller items you can drop off at any of our three branch locations.
Refund Processed
Once we have received and inspected the item, your refund will be processed within 5–7 working days to your original payment method.
What Can Be Returned?
Items in their original, undamaged packaging
Unused, uninstalled products in re-saleable condition
Products with all original accessories and documentation
Items that are faulty or not as described (at any time)
Non-Returnable Items
Items cut, drilled, or altered from their original state
Made-to-measure or bespoke products
Hazardous materials (adhesives, solvents, flammable products)
Items without proof of purchase
Need Help With a Return?
Our customer services team is available Mon–Fri, 8am–5pm.